Reservation and cancellation policy.
For individuals (1 to 6 persons), Adveniat Youth Hostel accepts reservations only for a maximum of 5 consecutive nights. We cannot house you beyond 5 reserved nights unless there is space available at departure time. This limit does not apply to groups.
To better serve you, group reservations (7 or more persons) cannot be made through our Internet site, but must be made by mail, email, fax, or telephone.
As for reservations, the Adveniat Youth Hostel offers an option valid for 7 days if the reservation is made more than 15 days in advance, and one valid for two days, should the opposite occur. This option does not become a confirmed reservation until you send a down-payment of 25% of the total cost of the reserved stay. If the down-payment is not received within 7 days of exercising this option (two days if one is less than 15 days from one’s stay), the option will be cancelled.
In the case of a cancellation of a reservation, we will be able to reimburse you all or part of the down-payment according to the following rules:
- 100 % of the down-payment will be reimbursed up to three months before the date of arrival;
- Between 3 months and one month before the date of arrival, 50% of the down-payment will be reimbursed;
- Less than one month before the date of arrival, no reimbursement will be made.
Adveniat Youth Hostel reserves the right to mix in one room members of two different groups. If a group decides to refuse this mixing together, it will have to pay for the beds which remain unoccupied.
As for groups, room assignments of members of a group rest in the hands of Adveniat Youth Hostel. These assignments will be made known only upon arrival.
If a group arrives with fewer members than announced at the time of the reservation, the group will be billed for the number of nights of the missing members.
If persons leave the hostel earlier than foreseen and therefore stay fewer nights than they had paid for, no reimbursement will be made.
If one or more persons do not arrive on the date foreseen, their stay will be billed and the reservation cancelled.
.